Real B2B clients. Real problems solved. Real outcomes.
We don't use stock testimonials. These are real jobs from real Singapore businesses — shared with their permission, with identifying details anonymised at client request.
Case Study 1 — F&B Outlet, Tanjong Pagar
The Problem
A popular lunch cafe in Tanjong Pagar had a persistent leak from the toilet that three previous contractors had 'fixed' — each time charging for the visit and each time the leak returning within two weeks. The client was losing faith in the market.
What BIIG HANDS Did
Our technician attended, photographed the leak, and identified that the source was a concealed pipe joint — not the surface fitting that the previous contractors had been replacing. We advised the client that this required a Licensed Plumber for the concealed works and connected them with our accredited partner. We managed the coordination and attended the rectification.
The Outcome
Leak resolved in one visit. Client signed a 12-month retainer contract. They now have a standing quarterly plumbing inspection included in their plan. The client has not had a leak recurrence in 8 months.
What We Charged
$120 for the initial investigation and report. $0 for the referral coordination. Retainer Plan: $1,200/month (Professional tier).
Case Study 2 — Co-Working Space, One-North
The Problem
A 6,000 sqft co-working space had a patchwork of 14 light fittings in various states of disrepair — some flickering, some dead. The facility manager had been waiting 3 months for quotes from electrical contractors that either never materialised or were priced at commercial renovation rates.
What BIIG HANDS Did
Assessed the scope in a single 2-hour visit. Confirmed all works were within minor electrical scope (no DB work). Provided a written fixed-price quote for all 14 fittings within 24 hours. Completed all works in a single full-day booking scheduled outside of core co-working hours (7am–9am).
The Outcome
All 14 fittings replaced and tested. Digital job report with before/after photos issued. Client signed a quarterly maintenance retainer the following week.
What We Charged
$580 for 8 hours labour + $240 materials (with receipts). Retainer: $800/month (Essential tier).
BIIG HANDS - Bigger on Trust
OUR APPROACH |
THE MARKET |
Transparent pricing |
Competitive rates (vague) |
You see the receipt for every material |
Market pricing for parts |
WSH-compliant and insured |
Professional team |
Photo report delivered after every job |
We document our work |
7-day workmanship warranty — unconditional |
Satisfaction guaranteed (unverifiable) |
We'll tell you if we can't do it |
Full-service provider (over-claim) |
Here's exactly what you'll pay |
Affordable / value-for-money |
Licensed Electrician required — here's who to call |
We handle everything |
We respond within 4 business hours |
We'll get back to you soon |
Your feedback shaped this policy |
We're always improving |